Refund Policy

TrustPay Wallet is a wallet portfolio dashboard and aggregation interface operated by TRUPAY LLC. It is not a custodial wallet, does not directly sell digital assets, and does not itself process card payments, settlements, or redemptions for end users.

This Refund Policy explains how TrustPay Wallet handles refund-related inquiries for services presented through the product and clarifies which matters must be handled by third-party providers.

Some experiences accessible from TrustPay Wallet may be provided by independent third parties, including on-ramp providers, payment partners, exchanges, wallet services, or blockchain infrastructure vendors.

Users may submit refund requests within 30 days of the relevant transaction by contacting [email protected].

TrustPay Wallet will review each request and provide guidance on the appropriate resolution process.

Refund requests may be reviewed in the following circumstances:

• Duplicate charges caused by technical errors
• Service interruptions directly attributable to TrustPay Wallet
• Incorrect charges resulting from system malfunctions
• Other situations reviewed on a case-by-case basis

The following are generally not eligible for refunds:

• Blockchain network fees
• Gas fees
• Market losses resulting from digital asset price fluctuations
• Completed blockchain transactions
• Transactions authorized and confirmed by the user

Users seeking assistance regarding transactions, wallet connectivity issues, or service-related concerns may contact TrustPay Wallet support.

Each request will be reviewed individually based on the specific facts and circumstances.

Any goodwill accommodation, account credit, or exception is made at the sole discretion of the responsible provider or, where applicable, TRUPAY LLC, and only where permitted by law and internal policy.

Nothing in this Refund Policy creates a guarantee that a refund, reversal, or compensation will be available.

For general questions or help identifying the appropriate service provider, you may contact us using the details below. TrustPay Wallet can assist with routing and product-level context, but does not promise direct handling of third-party refund claims.